A proactive approach to IT service management
You can trust our team to provide reliable and timely support for all your IT needs. We take care to ensure the smooth operation of your ICT infrastructure.
Our automated toolsets monitor your network constantly and can self-restore any malfunctions before you even know they occurred. We adhere to best-in-class service management practices to ensure a fast and efficient response to any issues.
We maintain rigorous service level agreements to guarantee a high level of responsiveness and accountability and put people at the centre of our service delivery.
We aim to deliver customer experiences that result in lasting relationships. We want to ensure you can focus on its business and leave IT to us.
Every time our Service Desk completes a ticket for you, the end user will have the ability to provide feedback via our customer satisfaction survey. This feedback is passed on to all departments within OPC with a view to continual service improvement and rapid resolution of issues.
Out of hours support available on request
Immediate assistance for high priority users
Daily health checks and monitoring
NV1 cleared specialists on-call