RemoteWatch
Remote management is emerging as a powerful support solution. Remote control results in a faster problem diagnosis and resolution because it enables support technicians to see users’ computers and their functions live over the network at the RemoteWatch terminal.
Remote control enablement eliminates difficulties in many instances before they occur by allowing the RemoteWatch technician to manipulate the remote PC directly – without putting the user in the middle of the process.
RemoteWatch advantages include:
Server Health
- Check & monitor the server event logs
- Monitor server resources including disk drives, memory, processor & network interface card
Application Management
- Check & monitor server print queues
- Check & monitor firewall/proxy server
- Check & monitor e-mail server
- Check installed modules or services
Backup Management
- Check & monitor server backups for completeness or errors
Virus Protection
- Check & monitor virus protection software logs
- Verify that the latest virus definition file is installed
- Remotely configure, modify desktop virus scanners (This feature is dependant on your operating system)
User Management
- Create, modify & delete users
- Troubleshoot user access
- Modify & delete users file access and security as requested
Asset Management
- Automatic inventory of software and hardware
- Auto discovery of workstations & servers
Customers need to provide:
- 1x dedicated PSTN telephone line if internet access is not available.
- Host server or computer virus protection software
- Any other installation requirements necessary for RemoteWatch implementation
