Outsourcing and Onsite Service Desk Support

OPC’s longevity in the ICT market, as well as our flexibility and size, has allowed us to allocate the right engineer to the right position across many diverse organisations and departments.

OPC has been providing BAU support and onsite service desk management to SME, education, and local and federal government for over 20 years.

We take great care in allocating the right resource for the assigned task, so whether for a short 1 week engagement to provide BAU backfill, or to provide a fully outsourced service desk long term, OPC will always provide resources with the certifications and skills to meet our client’s needs.

Internal IT staff relief and skill share services

Are you worried that your network will come crashing down the moment your ICT administrator goes on leave? Are you aware of how much corporate knowledge your ICT administrator will take with them when they move to a new job? OPC can help.

OPC engineers can work alongside your existing IT team to understand your business needs and your current ICT configuration, building a depth of knowledge amongst many people and thereby mitigating the risk that some day your business will be left in the lurch.

As part of this process OPC engineers can audit and document the existing infrastructure and ICT processes necessary for your business to continue normal operations when key ICT people are unavailable.

In addition to this, OPC can also provide professional onsite engineers who know and understand the technologies within your implemented network during these times.

OPC, as part of our ongoing relationships with key IT vendors, is required to complete and keep current with industry accepted certifications. This is our guarantee to you that

we know and understand your technologies intrinsically. Added to this, by the nature of what we do we see the best and worst of many network configurations. We see what works and what doesn’t.

OPC brings this knowledge to your ICT staff and can rapid-track their knowledge of your network infrastructure. This becomes a tailored, customised and personalised training program for your ICT staff in how to better deliver technologies and services to your wider staff in general.