Managed IT Services

An OPC IT Managed Service Solution (MSS) will provide your organisation with your very own IT department: monitoring, managing and responding to all your computing requirements for a fraction of the cost of attempting to provide all this in-house – and all for a flat monthly fee which makes your budgeting and business planning so much easier.

The OPC IT team that provides your support is highly skilled across a broad range of technologies and maintains the highest accreditations to remain at the leading edge of the changing face of technology. Whatever your business requirements, no matter how large or how small, OPC can offer a practical and workable solution to support your technology needs.

The OPC IT Managed Support Services will provide you with:

• Managed Service Desk Support for all your staff
• Remote monitoring, optimisation and management of your IT infrastructure
• Scheduled on-site technical support
• Emergency repair and problem rectification
• Detailed monthly reports, and
• Peace of mind that someone has a watchful eye on the heart of your business

OPC uses the very latest tools to monitor your computing environment and will in most cases be able to rectify faults before you even know they have occurred. However if you need support, OPC’s Service Desk team will provide first level telephone support to all your staff during business hours, Monday to Friday, 52 weeks of the year. If we can’t answer your concerns over the phone or via our remote connection, OPC will despatch an IT system specialist to your office or work location nationally.

The benefits of a Managed Service Solution include:

• Less downtime
• Optimised resources
• Automation of manual tasks
• Business continuity
• Peace of mind
• Priority support
• Capacity planning – promotes strategic planning, facilitates budget forecasting, enhances risk management
• Enhanced security – prevents unauthorised access, provides end user control
• Improved asset management – better tracking of IT devices, enhanced hardware monitoring
• Data integrity – quarterly test restores ensure data safety in the event of a system outage

Contact us for a quote or to find out more.